Scheduling
Reading real availability is what separates a booking from a lead. Service Setpoint works against the calendar you already run on and writes the appointment back where your crew will see it.
This week
Booked work subtracted from bookable hours. What is left is what the caller hears.
The hard part
Field-service platforms are good at recording work that is booked. Very few expose an endpoint that answers the opposite question.
Where a platform does publish real availability we read it directly and skip the arithmetic. Either way the agent offers times it can keep, which is the only version of this feature worth having.
On the call
The caller never hears a hold, a transfer or a promise to ring back. The agent checks the calendar mid-sentence, offers what is genuinely open, and confirms the address before it writes anything.
The booking lands in your CRM assigned to a crew, with the notes attached, and the confirmation text goes out before the call ends.
Can someone come look at it this week?
Let me check the calendar. Thursday I have 8am or 2pm, and Friday morning is open.
Live availability, filtered by crew and drive time
Thursday afternoon.
Thursday at 2pm. Is 812 Ridge Road the right address for the visit?
Yes.
Booked. Ryan will be out Thursday at 2, and you'll get a text confirmation now and a reminder Wednesday.
Written back as a real appointment, assigned to a crew
Each one a separate switch
Nothing is on by default. An agent that may book is not automatically an agent that may cancel.
Works with
If your team won't see the booking where they already look, the feature is worse than useless.
Questions
Most don't — which is why we don't rely on one. We read your booked work and your working hours and compute what's genuinely open, then write the booking back through whatever endpoint the platform does expose. Jobber works exactly this way.
Yes. Set a buffer and a drive-time rule and it stops offering slots that would put two jobs an hour apart in opposite directions.
The write is the source of truth, not a cached copy. If a slot is taken between the agent offering it and the caller accepting, it re-checks, apologises, and offers the next one.
An inspection, a repair visit and a full estimate can each carry their own duration and their own crew, and the agent picks based on what the caller described.
Cancel and reschedule are separate capabilities you switch on per agent. Both confirm who's calling before touching an existing booking.
A shared Google Calendar is enough. A lot of shops run that way and the agent works fine against it.
We'll link a test calendar and call you, so you can hear it offer a real slot and watch the booking appear.
