FAQ
If yours isn't here, ask us on a demo call — we'd rather answer it properly than guess at it in writing.
The product
Some will and some won't. Whether it announces itself up front is a setting you control per agent, and the honesty floor is not negotiable either way: asked directly, it always says plainly what it is, and it never claims to be a person. Several states require disclosure within the first seconds of an outbound call, so set it to whichever rule is strictest where you operate — and if you would rather every caller be told regardless, that is one switch.
It says so plainly, then transfers or takes a message — and logs the question. Every unanswered question becomes a task in your dashboard. Answer it once and the agent has it permanently.
That's the reason it exists. You load your own rate table with your own units and multipliers, and the agent reads from that. It isn't estimating from an average of what other contractors charge.
Every item carries a flag for whether it can be quoted on a call. Anything you mark unquotable it declines out loud, using the reason you wrote, and offers a visit instead. There's no fallback path where it guesses.
A receptionist built into a field-service platform serves the average of a hundred thousand businesses. It can book a visit and take a message. It can't quote your prices, because it doesn't have them. That gap is the whole product.
Getting going
No. Most operators keep the number they advertise and forward it — all calls, after hours, or only when nobody picks up. Forwarding is instant and reversible. You can also buy a number through us to test alongside your main line.
Most shops are taking live calls the same day. The longest part is usually deciding what you don't want it to quote.
Yes. Each gets its own number, its own voice, and its own list of what it's allowed to do — so a sales line and a service line can behave completely differently.
There's a switch that sends calls back to voicemail immediately, with no deploy and no support ticket. Forwarding is yours to undo at any time.
Yes. Concurrency is the thing one receptionist can't give you — every caller gets answered on the first ring.
Data & compliance
Only if you turn it on, and the announcement plays first. Several states require every party to consent before a call is recorded. Recordings are what make transcripts and the improvement loop work, so most operators keep them on.
You do. We process it to run the service on your behalf, and we don't sell it or use your customers' conversations to train models for anyone else. See the Privacy Policy for the specifics.
No. Consent has to exist on the contact record, and it can't be inherited from a purchased list — carriers prohibit it and so do our terms.
We build the controls — consent records, calling windows, disclosure settings, opt-out handling, 10DLC registration — and you decide how to configure them for your business. The Terms set out where that line sits.
Full detail in the Privacy Policy and Terms of Service.
Send us your rate sheet and we'll load it, then call you from an agent that knows it. Fifteen minutes tells you whether this works for your shop.
