How it works
No prompt engineering, no call-flow builder, no dragging boxes onto a canvas. You give it the same things you would give a new hire on their first morning.
Setup
Most operators are taking live calls the same day. The longest part is usually deciding what you don't want it to quote.
Your tiers, materials and units, and the jobs you refuse to price sight-unseen, each with the reason you would give a customer. Type it in, or send a spreadsheet and we'll import it.
Whatever you already run on. The agent reads what's genuinely open and writes bookings back where your crew will see them.
Warranty terms, service area, what's included, how financing works. Ten minutes of this covers most of what callers ask.
All calls, after hours only, or just the ones nobody picks up. Instant and reversible, with no porting, no downtime and no risk to the number you advertise.
On the call
Including when three people call at once.
Replacement, repair or storm damage, and whether you cover the address.
Prices come from your table. Times come from your calendar. Nothing is recalled from memory.
A booked appointment, a captured lead, a price, or a qualified transfer — whichever you chose.
The lead lands in your CRM with the name, number, address, what they wanted and what the agent did about it. You get the transcript, searchable, with the recording if you have enabled it and the outcome attached.
Anything the loaded knowledge could not support is flagged here as a question needing an answer, with a count of how many callers have asked it. Answer it once and the agent has it permanently, on voice and text alike.
That is the whole improvement loop. Nobody edits a prompt, and the questions costing you the most calls are the ones sitting at the top of the list.
Needs an answer
Raised by the agent when the loaded knowledge could not support the question.
Why it holds up
The failure everyone worries about is an agent inventing a price. That happens when a system is asked to recall a number from a document it read once.
Ours doesn’t work that way. Prices, availability, service area and hours are structured records it queries at the moment it needs them, the same way a person would check a rate card rather than trusting their memory of one.
Anything a customer could repeat back to you and be annoyed about is a lookup, never a recollection.
Rolling it out
Most operators point it at after-hours and overflow first, the calls currently going to voicemail. That is the honest comparison, and it is one the agent wins comfortably.
Read the transcripts for a week. Answer the gaps it logs. When you are satisfied with how it handles the calls nobody was taking, move it to daytime overflow, then to the front line.
There is a switch that sends everything back to voicemail instantly, without a deploy or a support ticket. You should never feel stuck.
Send us your rate sheet and we'll load it, then call you from an agent that knows it. Fifteen minutes tells you whether this works for your shop.
